Pilot Success Story

Winterthur:
From 6 Months to 3 Weeks

How Winterthur transformed permit processing with AI-powered automation while maintaining human oversight and Swiss legal compliance.

Municipality Profile

Zürich Canton
115,000 residents
90 days pilot
March 2025 - June 2025

The Challenge

Overwhelmed Planning Office with 6-Month Backlogs

Winterthur's planning office was processing 120+ permit applications monthly with a small team, resulting in significant delays and citizen frustration.

Key Pain Points

  • Average processing time of 180 days per application
  • Staff working at 140% capacity with frequent overtime
  • Rising citizen complaints about lack of transparency
  • Manual verification of zoning compliance across multiple documents
  • Language barriers for Italian and French-speaking applicants

The Solution

AegisGov.ch deployed Veritas AI to automate initial compliance checks, provide multilingual support, and generate pre-validated documentation for planning officers.

Implementation Timeline

Week 1-2: Data migration and GIS integration
Week 3-4: Staff training and system configuration
Week 5-6: Soft launch with 10 applications
Week 7-12: Full deployment with performance monitoring

System Integrations

Existing GIS system (Shapefile format)Municipal document management systemEmail notification infrastructureCanton Zürich reporting portal

Results & Impact

Measurable improvements across all key metrics

85%
Time Reduction

Average processing time decreased dramatically

120%
Efficiency Gain

Staff capacity increased with same team size

92%
Satisfaction Rate

Citizen approval based on post-pilot survey

CHF 180,000/year
Annual Savings

Projected cost reduction from efficiency

Additional Metrics

340 (vs 120 projected)
Applications Processed
75%
Staff Overtime Reduction
68%
Citizen Portal Adoption

Before & After Comparison

Before
Traditional Process

  • Manual review of every zoning document
  • Average 180 days processing time
  • Staff working 60+ hour weeks
  • Limited transparency for applicants
  • German-only application process

After
With AegisGov.ch

  • Automated initial compliance validation
  • Average 21 days processing time
  • Balanced workload with standard hours
  • Real-time status updates via portal
  • Full DE/FR/IT multilingual support

What They're Saying

"AegisGov.ch transformed how we serve our citizens. What used to take 6 months now takes 2-3 weeks, and our team can focus on complex cases instead of repetitive compliance checks."
Dr. Anna Meier
Head of Planning Office, City of Winterthur
"The transparency is remarkable. Applicants get instant feedback on zoning compliance with cited sources, and our team has full oversight of every AI recommendation."
Thomas Weber
Senior Planning Officer
"As a developer, the clarity and speed are game-changing. We know within days if a project is viable, not months. This accelerates investment decisions significantly."
Stefan Müller
Müller Development AG

Ready to Transform Your Municipality?

Join Winterthur and other Swiss municipalities in building the next generation of civic infrastructure.